Customer Help Centre / Delivery

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Where’s my Order?

If you have a tracking number or account please visit the track order page here

If your order has not arrived by the estimated delivery date, we're here to help. Before getting in contact with us, have you tried:

- Checking if you have an attempted delivery card from one of our carriers. Your parcel may be awaiting collection at a local Post Office or delivery depot, or you may need to arrange redelivery.
- Checking with your neighbours to see if they have accepted the parcel on your behalf.
- Looking in any safe areas the driver may have left your parcel, such as behind bins or in a shed, garage or porch.

If you still can't find your parcel, please email us at: hello@doodletogs.com or use the contact us form here and quote your order number. We'll reply within a few hours and do our best to locate your parcel straightaway.