Customer Help Centre / Orders

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I’m having problems checking out

Payments not working
Please check all your card details are correct, we double check them when you pay so one mistyped number will fail – we understand its very easy to mistype things on the computer or small device you may be using so please double check you’ve entered them all correctly.

I your having problems or any issues checking out then please call us on 01564 783 003 and we will manually take your order and payment over the phone

My promo code isn’t working
Please double check your coupon is valid and what it can be used for as some codes only apply to certain products. If they are still not working then we apologise and please get in touch

Can I use two codes for one order
Unfortunately not. Only one code per order! …greedy pants ;)